Frequently asked questions

You can pick up your rental car at our office at Tulika 6/1, Tallinn. The office is open Mon–Fri 09:00–18:00, and on weekends we hand over cars by agreement. If you prefer, you can also collect the car at Tallinn Airport or, by agreement, at another address that suits you. You choose the pickup and return location when you book.

You pay for the whole rental period when the contract is signed, that is, when you pick up the car – on the spot by bank card or in cash. If you prefer, we can send you a prepayment invoice to pay by bank transfer.

The deposit is 100–200 EUR, depending on the car. You need a valid credit card or cash for it. In exceptional cases we may ask for a higher deposit than usual. The deposit is refunded or settled at the end of the rental period.

Yes, we hand over the car with a full tank. The tank must also be full when you return the car, unless we have agreed otherwise. If it is not, we charge the cost of the missing fuel plus a refuelling fee of 20 EUR.

No. An exterior wash and a dry interior clean (vacuuming) are included in the rental price. The only exception is a heavily soiled car that needs deep cleaning or chemical cleaning of the interior – that is charged extra.

Yes. By agreement we hand over and take back cars outside working hours as well, including evenings and weekends. Pick a time that suits you when booking, or call us and we will arrange it. Cars with contactless pick-up can also be collected on your own, without a staff member.

The rental price is the same, but outside working hours a surcharge is added for handing over and returning the car. Its amount depends on the time and the location. You will see the exact amount in the price summary before you confirm your booking.

Yes, if the car you choose offers contactless pick-up – this is marked on the car. When booking, tick that you want to receive the car contactlessly. You then sign the contract and pay for the rental online before coming for the car, photograph the car on the spot and unlock the doors with your phone. This way, picking up and returning the car does not depend on our office hours.

Yes. By prior agreement we bring the car to an address that suits you and collect it from there afterwards. This service has an additional fee: within Tallinn the fee is by agreement, outside Tallinn it starts from 50 EUR. Call us to agree on the time and place.

Yes, you can apply for Inbank hire purchase to pay for the rental in instalments. Contact us for more information.

The deductible depends on the insurance package you choose. Without additional insurance, the deductible in case of an accident or theft is 900 EUR. With Kasko 390 the deductible is 390 EUR, with Kasko 150 it is 150 EUR, and with Superkasko it is 0 EUR. The price of a package depends on the car group and the rental period – you will see the exact price when booking.

Let us know right away by calling +372 53 45 77 99. Take photos of the damage and of where the car is parked and, if possible, write down the details of any witnesses and of whoever caused the damage. If we ask you to, or if the law requires it, report the incident to the police as well. Do not have the car repaired yourself – we will agree on the next steps together.

Yes. Our booking system is open to AI assistants through an MCP server. Add the server address https://kristiineautorent.ee/api/mcp to an assistant that supports MCP and ask it to find a suitable car, compare prices and make the booking. A booking is binding, so check the summary the assistant prepares before you confirm.